585-210-9185
: 585-210-9185 :
State of New York * Department of State License #: 12000063360

Support


Call Monroe Security at 585-210-9185 for technical or sales support. We service and support a wide variety of cctv products, including pre-existing installations. Our trained technicians have worked with hundreds of digital video products including DVR's, NVR's, CCTV Cameras, IP Cameras, Analog Cameras, Analog CCTV Systems etc.

services With our industry specific CCTV systems, you can get the best solution that is
right for you and your business. Some of the industry sectors we cover include:

  • Home CCTV Systems with remote view
  • Retail CCTV with on screen till systems
  • Service Business (pubs, restaurants, bars)
  • Office CCTV Systems with remote view & video conferencing
  • Building Site CCTV with GPRS systems
  • Nurseries & Schools with remote view
  • Warehouse CCTV with armored cameras
  • Observation CCTV with monitoring and alerts
  • Cutting Edge Internet Viewable surveillance systems
  • Full range of surveillance systems and accessories available
  • Upgrade / Integrate legacy surveillance systems
  • Special Projects

Warranty

Monroe Security will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year (three years for Digital Video Recorders and complete systems) after the date of shipment. Exceptions to this warranty are as noted below:

Monroe Security will warrant all replacement parts and repairs for 90 days from the date of installation. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty. Monroe Security Inc. assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Monroe Security, LLC’s liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the customer to Monroe Security Inc. for such Products.


This warranty is void if the product:
suffers scratches, cracks, or other cosmetic damage as a result of normal wear and tear and/or accident or abuse; is used with non-Monroe Security hardware products or software not licensed by Monroe Security (including but not limited to adaptors and power supply sources) or which are otherwise not compatible; is modified or tampered; is damaged by Acts of God, lighting, power surge, misuse, abuse, negligence, accident, wear and tear, mishandling, misapplication, intrusion of or exposure to liquids, or other causes unrelated to defective materials or workmanship; serial number is defaced, altered, or removed; is damaged by programs, data, viruses, or files, is not used in accordance with the accompanying documentation and use instructions; or is opened, disassembled, repaired, modified, or altered by other than Monroe Security authorized repair centers.

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